NARPO Travel Insurance Update 5 May

 

In our last update two weeks ago, we explained that the new travel scheme planned for launch on the 20th of April has been postponed and an alternative discounted interim travel insurance offer for NARPO members has been put in place with Able2Travel. 

This offers either single trip or multi trip cover and members should use the discount code TGT5 as part of the straightforward online quote process which we recommend you have your medial history and any current medication to hand as details may be required. 

In the meantime, work continues with the originally preferred travel insurer to address the aspects of their offer that had not met expectations when launched with other clients. As we previously advised, the previous AXA Health scheme was unique in the market; while we were able to agree an extension to this scheme following their decision to exit the travel insurance market, it has proved impossible to source cover with directly equivalent ‘fit to fly’ acceptance terms. 

We now expect to launch the preferred option, Lighthouse, later this month and as with all travel insurance offers, the quotation and application process is on-line. This will offer an increased upper age limit for single trips and an annual multi trip cover option. We appreciate that some members may not have internet access who may then need to speak with our team to help them purchase a policy. This can be a lengthy call for those with complex medical history and while we have increased the team to support, the large number of calls continue to mean members may need to leave a message to be called back. 

If you are unable to complete your Able2Travel application online, we are encouraging members then please email our team in the first instance at: haps-narpoenquiries@towergate.co.uk 

If you do not have access to email, then you can call us on 0800 389 7724. As above, our expanded team continue to receive high call volumes while working through a backlog of messages in an orderly fashion and we kindly ask for your patience while we return or answer your call. 

Thank you 

The Towergate Health & Protection Team 

Towergate Health & Protection is a trading name of Health and Protection Solutions Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). This can be checked on the FCA’s website or by calling them on 0800 111 6768 (freephone). Not all products and services offered are regulated by the FCA. Registered in England and Wales number 4907859. 

Registered office: West Park House, 23 Cumberland Place, Southampton, SO15 2BB.