Message from Towergate Health & Protection 
Travel insurance update – 14 April 2022 
Further to our previous communication, we need to update members on the current position regarding the new travel scheme we had planned to launch on 20 April. 
The new scheme was made available to some of our customers on 5 April, and following a review of member feedback received since that launch we have decided to postpone the planned launch to NARPO members. 
The planned new scheme offers an online quote and buy option which was expected to provide the means of purchase for the majority of members. It has become clear that the online customer experience has not been a satisfactory one, with many members needing to speak with our team to help them purchase a policy. 
This has resulted in exceptionally high call volumes that our team have struggled to support. 
We do not want to NARPO members to experience the same process, and for this reason are postponing the launch of the new scheme pending a review of the online customer experience. 
We are working with an alternative travel insurance provider to put in place an interim NARPO member offer for travel insurance, which we expect to have in place for members later next week. 
We would like to thank all members for their continued patience, a further update will follow next week. Our team are not able to provide any additional information about travel insurance at this time, so we would ask members not to call our team (unless they also have a PMI policy arranged by us that is due for renewal). 
Thank you 
The Towergate Health & Protection Team 
Towergate Health & Protection is a trading name of Health and Protection Solutions Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). This can be checked on the FCA’s website or by calling them on 0800 111 6768 (freephone). Not all products and services offered are regulated by the FCA. Registered in England and Wales number 4907859. 
Registered office: West Park House, 23 Cumberland Place, Southampton, SO15 2BB. 
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